Information covered

Purpose

Monitor the health of the RAID drives and OS hard drive to ensure your business data is protected at all times via seamless backup.

Description

The System Health Status section on the Dashboard page displays the health status of the RAID devices and the OS hard drive.

Health statuses and what they indicate:

The drives are working fine
Failure detected; contact the support team immediately.
Bad; contact the support team immediately.

Here the Warning status doesn’t necessarily indicate a critical problem with the hard drive or RAID storage array. Depending on the issue, there are simple repair functions that you can perform to stabilize the drive status. In case you are not able to fix the issue, get in touch with our support team for resolution.

Click on the System Health Status section to view detailed information on RAID and hard drive health. You will be directed to the ‘Statistics’ tab.

System health status

The RAID Health Status and OS Drive Health Status sections under Statistics > System Health provide comprehensive information on the IDrive BMR device health.

RAID Health statuses and what they indicate:

ONLINE: The drives are working as expected.

DEGRADED: The drive experienced an issue and is predicted to fail

FAULTED: The drive is not found or is inaccessible

OS Health statuses and what they indicate:

GOOD: Drives are working fine.
BAD: Contact support team immediately
Predicted to Fail: Contact support team immediately

The information displayed and what they mean:

Device Name: Each drive is assigned a unique name to enable easy identification.

Disk Temp: Disk temperature is your reference point for ensuring an optimum operating temperature of 5-55℃. Maintaining an optimum operating temperature can increase the service life of your hard drive.

Serial Number: A unique serial number is assigned to each storage drive for identification. This is useful in case of any drive replacement.

Capacity: Indicates the storage capacity of the hard drive.

Active Status: Depending on the working condition of the drive, it is assigned the status Good, Bad, or Predicted to fail.

General info

The General Info section displays the device's uptime (or the duration for which the device has been online) and memory used.

Network

The Network section lists the network interfaces and IP addresses on the device.

Device health notification

Go to Settings > Email Notification > Server Alert Notification to manage notification settings for the IDrive BMR device health.

Here,

Set the Admin Email (Primary) for receiving important notifications regarding the IDrive BMR device, and to recover the account password
Select the checkbox Send alert when the IDrive BMR device is offline for more than 48 hours (Applicable only if cloud replication is enabled). It is recommended to select this option and enable periodic monitoring of the device's health.
Note: For devices with firmware 8.4.0 and above, cloud replication is enabled by default.
In the Additional Email section, add the email addresses of the individuals who need to be notified of IDrive BMR device health

RAID repair function - storage file system integrity failure

In case of a storage file system integrity failure, an error message and a Scrub option will be displayed. Scrub is a repair function that identifies and repairs the integrity errors of the storage file system.

To perform Scrub repair,

Stop any ongoing backup operation.
Click Scrub to initiate the repair of the bad sectors in the file system.
The progress of the repair is displayed in the scrub progress bar.
A pop-up message will confirm the completion of the repair.

RAID repair function - disk not detected

When the device is unable to detect a disk, the status may display either Offline or Degraded. Click the Repair link to force the missing disk online.

If the repair operation does not resolve the issue,

Make a note of the 'Device Name' of the disk that requires troubleshooting.
Go to Settings > Control Panel > Power Options and click Shut Down to power off the IDrive BMR device.

Note: Before powering off,
a) Stop any on-going backup operation.
b) Delete all the virtual instances.
c) Review the restore operations as all the restore points will be deleted on reboot.
Manually take out and reinsert the disk that requires troubleshooting.
Power on the IDrive BMR device.
Check the disk status for resolution. In case the issue is not resolved, contact IDrive BMR support immediately.