Information covered

Purpose

Configure network settings for the IDrive BMR device.

Description

When you sign in to the IDrive BMR device interface for the first time, the device will be configured to DHCP mode. You can view and edit the default settings from Settings > Control Panel > Network Settings.

Configure the network settings of the IDrive BMR device

The IDrive BMR device may feature one or two network Ethernet ports. You can view the ethernet settings of the port(s) in Control Panel > Network Settings.

The following parameters are displayed for the network port(s):

IP Mode - Specifies the configured IP mode, whether static or DHCP.

IP Address - Displays the IP address or the network location of the IDrive BMR device. The IP address is how you can identify the IDrive BMR device.

Netmask - Displays the netmask value.

Gateway - Displays the gateway address of the router / network device.

MAC Address - Displays the unique hardware address of the Ethernet port on the IDrive BMR device.

Jumbo Frames - IDrive BMR supports networking switch to 'Jumbo Frames' for the Maximum Transmission Unit of up to 9216 bytes. Enable 'Jumbo Frames' if you wish to improve data transmissions, and by extension the network performance.

Note: For the switch to be effective, ensure all devices and hardware in your network infrastructure support Jumbo Frames.

Set static IP address and network configuration for the IDrive BMR device

To configure a static IP address for an Ethernet port,

Click against the required ethernet port entry. The Network Settings window appears.
Select the IP Mode as Static and provide the required information such as IP address, Netmask, and Gateway in the respective fields.
Click Apply Settings.

Note: Note: Ensure the availability of the required static IP to avoid losing access to the device. In case the specified static IP is not available, you will lose connection to the IDrive BMR device. In which case, you will need to connect to the device’s physical monitor to reset the network settings.

Configure the DNS settings for your IDrive BMR device

To change DNS settings,

In the DNS Settings section, select Use the following DNS server address.
Provide primary, secondary, and tertiary DNS server address in the respective fields and click Apply.

Check firewall for blocked ports

Firewall Checkpoint is a function within the IDrive BMR device that helps you check firewall restrictions if any. Through this function, network restrictions on services such as email delivery, cloud replication, and so on are identified.

To check these settings, click the Firewall Checkpoints button on the Dashboard page. Alternatively, you can navigate to Settings > Control Panel > Network Settings > Firewall Checkpoint and click Check Now to run a firewall check for general, mail relay server, and cloud replication configurations. Either of the following statuses will be displayed:

Successful - This means that there are no firewall restrictions and you can continue to use all services related to BMR. - Successful

Failure - This means that the port has been blocked - Failure

The status Successful implies that there are no firewall restrictions and you can continue to use all services related to IDrive BMR. If the Firewall check returned a Failure alert, troubleshoot as necessary / contact your network admin and check again.

Steps for troubleshooting

All the necessary network ports are open on the IDrive BMR device. If there is a block it is probably in your network infrastructure. Run the checks listed below to resolve any network issues:

In case of issues with the general Firewall settings, unblock Port 80 and Port 443 for www.idrive.com and www1.idrive.com servers.
If you are facing issues with the mail settings, check your Mail Server Port details and unblock the port, if blocked.
To resolve an issue related to cloud Replication, contact the IDrive BMR support team for the Port details. Then share the received information with your network admin to unblock the respective ports.

Reset the IDrive BMR network

Go to Settings > Control Panel > Network Settings and click Reset Network to configure all the network interfaces on the IDrive BMR device to operate on DHCP mode. After a network reset, the device will try to obtain DHCP-provided IP from your network. You will need to connect to the IDrive BMR device with a physical monitor to view the new device IP.

Note: Before resetting the network stop any ongoing backup operation and delete any virtual instances on the device.